Emergency Situation

There could be circumstances when the Reno-STS Inc. Customer Care Team is unavailable to respond to a request for a repair or resolve a warranted emergency item in a timely manner. While these are infrequent, it is important to understand what an "emergency" situation is and what you should do.

The Tarion Warranty Corporation, who backs the warranty on your home, outlines an emergency situation as: total loss of heat between September 15 and May 15; gas leak;* total loss of electricity;* total loss of water supply;* total sewage stoppage;* plumbing leak that requires complete water shut-off; major collapse of any part of the home's exterior or interior structure which renders the home uninhabitable for health or safety reasons; major water penetration on the interior walls or ceiling; large pool of standing water inside the home.

  • Emergency situations due to the failure of a municipal utility to provide a service are not covered under warranty because they are not within the builder's control.

What to do in an Emergency Situation

  • Call the emergency contact numbers provided by your Customer Care Team or below
  • Refer to Page 20 of your Tarion Guide "Homeowner Information Package"

Reno-STS Inc. Customers

Heating & Air Conditioning 905-889-9119 Watson Group
Bell Canada 310-2355 bell.ca
Rogers Cable 905-273-8000 rogers.com

Peel Region (Brampton & Mississauga Communities)

Direct Energy (gas) 416-495-3939 directenergy.com
Water/Sewer Service 905-791-7800 peelregion.ca
Waste Management 905-791-9499 peelregion.ca


HydroOne 905-840-6300 hydroonebrampton.com
Roads 905-840-2500
After Hours - 905-458-4888


Enersource (hydro) 905-273-7425 enersource.com
Roads 905-615-3000 mississauga.ca

York Region (Markham, Unionville & Vaughan)

Direct Energy (gas) 1-866-554-5591 directenergy.com
Water/Sewer Service 905-475-4862 waterworks@markham.ca
Water / Wastewater 905-832-2281 vaughan.ca
York Region Roads 1-877-464-9675 york.ca
PowerStream (electricity)
Roads 905-475-4866 markham.ca
Waste Management 905-832-2281 vaughan.ca